The Massachusetts General Court (state legislature) and Gov. Charlie Baker signed into law, Chapter 121 of the Acts of 2016, known as "An Act to Improve Public Records".
You can access the law by clicking on this link.
The Records Access Officer (RAO) is a new function created by the new public records law.
RECORDS ACCESS OFFICER (RAO):
According to the Secretary of the Commonwealth's website:
"Agencies and municipalities are required to designate 1 or more Records Access Officer (RAO).
Office phone: (508) 349-0301
Fax: (508) 349-0317
By Mail: Office of the Town Clerk, 300 Main Street,Wellfleet, MA 02667